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Customer Scenarios and Testimonials
Customer Testimonials to GlobalWave's Satellite Communications Fleet Management Solution
The largest single difference to our business, since implementing
GlobalWave is always knowing exactly where our units are. Four months later, we
were experiencing decreases in our bills ranging from 15% to 35%. Now, after a
year of using the system, we have seen our savings on cellular bills at 55% to 65%.
Rod Vatcher,
President
Prairie Pride Enterprises
A key benefit has been eliminating frustrating communications between dispatch and
drivers when attempting to get status updates. GlobalWave has helped us to streamline
our operation and save money while doing it!
Zaid Joseph
President
SE Freight Systems
GPS Fleet Management Scenarios
Problem: Truck Break Down/Accident
Your driver is out of cell phone range. One of the truck tires blows and as
the driver struggles to control the vehicle, it ends up in a ditch. How is your
driver going to contact you? How will you continue trailer tracking and
update your customer?
GlobalWave Solution:
Selecting a pre-formatted message, the driver uses the in-cab messaging
keypad to alert you of the trouble. Knowing the truck’s exact location thanks
to real-time global positioning system (GPS) trailer tracking data, you are able
to call for assistance and communicate with the driver that help is on the way.
Problem: Missing Delivery Instructions/Routing Directions
Your driver has misplaced the customer’s delivery instructions or directions
to the customer’s new warehouse. How can you get this critical asset management
information to the driver without having to waste time and potentially weaken fleet
performance?
GlobalWave Solution:
The driver is able to contact dispatch immediately using the in-cab keypad.
Calling on GlobalWave’s GPS software, the dispatcher can identify the exact location
of the truck and easily direct the driver to the warehouse . These truck tracking
features strengthen asset management efficiency, bolster fleet performance and improve
customer service.
Problem: Fleet Management Problems
You arrive at the office in the morning and immediately begin checking voice mail
and calling drivers to get a status update. In the meantime, your customers begin
calling to inquire about expected deliveries, and you are unable to reach certain
drivers.
GlobalWave Solution:
With GlobalWave’s GPS truck tracking software, you begin each day by polling your
trucks to check on their location. This eliminates drivers waiting on hold to speak
with dispatch, using up expensive cell phone minutes. The real-time truck tracking
data enables you to clearly see the exact location of all of the vehicles in your fleet
on accurate digital maps, as well as review any messages sent in by drivers. This
detailed, up-to-the-minute GPS information improves fleet management efficiency and
strengthens overall fleet performance.
Problem: Rerouting Trucks
A driver is en route to a pickup when dispatch receives a call from the customer
announcing that the load will not be ready for a few days. How will you quickly reroute
this driver to ensure that fleet management efficiency is not compromised, wasting time,
mileage and money?
GlobalWave Solution:
Fleet management changes are supported by GlobalWave’s 24/7 access to critical
GPS truck tracking data. Dispatch can alert the driver of the change en route by
sending a message to the in-cab hand held unit. The unit will beep loudly to alert the
driver of the message. In an instant, dispatch is able to send detailed asset management
information for a new load.
If you have questions about GlobalWave's GPS fleet management solution
contact us or call us toll free at
1-866-378-8725.
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